Welcome!
Own outcomes for over 150 exterior-cleaning clients inside a fast-moving, high-standards digital marketing agency. Remote, full-time, EST hours required. Base salary $4,000 to $6,000 USD/month plus upsell and retention bonuses, with a real path to Head of Client Success in 12 to 18 months.
If you stay calm when clients are emotional, think strategically under pressure, and want to grow into running a department, this Senior CSM seat is for you.
Pressure Washing Marketing Pros is the go-to marketing partner for exterior-cleaning companies across the U.S. and Canada. Our niche focus and proven results have grown 150+ businesses, and our client retention sits at 98 to 99%.
Read This First
This is not a soft customer service role. It is a senior operator role inside a fast-moving, high-standards digital marketing agency where the founder is intense and the bar is high. We have two long-tenured senior CSMs already on the team, and we're adding one more seat. We pay well. We also push hard.
If you want a calm, predictable, low-stakes CS role, this is not it. If you want to work with serious people, get pushed, be paid well, and have a real path to leading an entire department in 12 to 18 months, keep reading.
The Role
Lead client communication, retention, and growth for exterior-cleaning businesses inside a repeatable framework. You'll run structured Zoom calls, set expectations, diagnose performance issues, explain results in plain English, and keep clients focused on the plan while the delivery team executes the campaigns.
Key Focus Areas
Run onboarding and kickoff calls for new clients. Set clear expectations, timelines, and what success looks like.
Hold regular check-in calls. Explain results, seasonality, and next steps in plain English to non-technical small-business owners.
Manage a portfolio of 40 to 60 clients, ramped gradually over your first 60 to 90 days. Spot early signs of risk before they escalate.
Lead save and cancellation calls. Diagnose the real reason a client wants to pause, walk through the numbers, and explain what happens if they turn things off.
Translate client feedback into clear tasks and updates for the delivery team using ClickUp.
Follow existing SOPs for onboarding, communication, escalation, and churn prevention.
Help create and improve simple SOPs, checklists, and decision guides so every client gets a consistent experience.
Identify and close upsell opportunities (websites, expanded ad spend, SEO add-ons) inside the existing client base.
Why You’ll Love It Here
Fully remote, international team with a clear structure and direct feedback.
One niche, one main model. No juggling random industries or offers.
Proven systems for SEO, Google Ads, and websites so you're not making it up on every call.
Competitive pay: $4,000 to $6,000 USD/month base, plus per-deal upsell bonuses and a quarterly team retention bonus tied to keeping clients.
Real upside: Promotion to Head of Client Success comes with a meaningful step up in base comp and full ownership of the function.
Monday through Friday, 9 AM to 5 PM EST.
Bonuses tied to retention, upsells, and earned client testimonials. Not vague vibes.
A culture that values Growth, Honesty, Accountability, and Going the Extra Mile.
What You’ll Need to Succeed
3+ years in client-facing roles at a performance-focused digital marketing agency (PPC, SEO, or lead generation), ideally serving local service businesses. This is non-negotiable.
Calm under pressure. You handle emotional or frustrated clients without becoming reactive yourself.
Strategic diagnosis skills. When a client says "leads are bad," you instinctively want to look at missed calls, close rates, seasonality, ad spend, and CPC before accepting the surface complaint.
A retention and expansion mindset. You think in terms of keeping and growing a book of business, not closing tickets.
100% fluent English (spoken and written) with clear, easy-to-understand communication for US and Canadian clients.
Strong with systems, SOPs, and checklists. You like operating inside clear frameworks and helping build them where they don't exist yet.
Confident on Zoom and email with non-technical, blue-collar business owners.
Available Monday through Friday, 9 AM to 5 PM EST. Non-negotiable, regardless of where you live.
Who We Are
A specialized digital marketing agency serving 150+ exterior cleaning clients across North America.
We handle SEO, Google Ads, websites, and more so our clients can focus on running their crews.
Built on proven systems, automation, and data-driven execution that delivers consistent results.
A fully remote international team with members in North America, Latin America, and South Africa.
Focused on long-term client success through real business results, not vanity metrics.
Currently $1.2M in annual revenue with 98 to 99% client retention.
The Results Our System Produces For Our Clients
This is the work you'll be representing every day. These are real exterior-cleaning business owners we've helped scale: